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Plex FAQ

This area contains guides and information for your appbox

My Plex server says an update is available

Plex FAQ Plex Server/Appbox issues

I have a shared Appbox Head over to your Dashboard - Scroll down and hit "Restart" on your serve...

Errors streaming? Transcoder exited due to an error?

Plex FAQ Content issues(Missing media, playback ...

Learn how to troubleshoot transcoding errors, and how to obtain enough info for us to help you. ...

4K movies not working?

Plex FAQ Content issues(Missing media, playback ...

Are 4k movies not starting on your server? Spinning circle? Or "Transcoder exited due to an error...

Dashboard sub-accounts

Plex FAQ Manage page tools

It is possible to create sub accounts, sub accounts are accounts you can create for your friends ...

My request was "Denied" What are my options?

Plex FAQ The Request Lounge

Theres only ever 1 reason for something to be "Denied" , if we cannot find what you requested, we...

My request is gone!

Plex FAQ The Request Lounge

Older requests will eventually be removed Don't worry, though! This doesn't mean it's been denie...

How does the request lounge work?

Plex FAQ The Request Lounge

The per user, limit system When you access the request page, you will notice a top information b...

How long does it take for a request to be added?

Plex FAQ The Request Lounge

Movies Movie requests are automatically approved, and will appear within a few hours of being re...

Requesting a CDN "Share"

Plex FAQ Enabling CDN

If you feel intimidated by the "custom CDN" setup guide, or just want to see if you can save some...

Configure your own "custom" CDN

Plex FAQ Enabling CDN

ARE YOU HAVING PEERING ISSUES, AND YOU WANT THE STABILITY OF USING YOUR OWN CDN? Getting a doma...

Claiming the appbox to plex.tv

Plex FAQ Setting up your Appbox first time

When you first receive your access details(via email), you will need to login to the server dashb...

I'm curious what transcoding means

Plex FAQ Plex Server/Appbox issues

Transcoding If you play video via Plex or Emby and reduce the streaming quality to anything lowe...

I'm curious how subtitles work

Plex FAQ Plex Server/Appbox issues

Subzero and Bazarr! We run sub-zero/Bazarr to automatically grab subtitles in a large variety of...

I think my server is down / Unable to access it on plex.tv

Plex FAQ Plex Server/Appbox issues

Head over to your Dashboard Is the server showing as online? If not, restart it Does it say "...

Content showing "Unavailable"

Plex FAQ Content issues(Missing media, playback ...

Theres 2 primary reasons for content to be showing as unavailable Content is being replaced(up...

JellyFin

Missing movies or tv shows? Believe you are not receiving updates?

Plex FAQ Content issues(Missing media, playback ...

Over time, we expand our storage which results in new storage folders that must be added to your ...

Missing metadata?(Posters, artwork etc)

Plex FAQ Content issues(Missing media, playback ...

Missing metadata in plex is normal, sometimes the server will simply fail to grab metadata, somet...

Keep your server running smoothly

Plex FAQ Plex Server/Appbox issues

In order for your Appbox to always operate fast and smooth, it is important to take some steps to...

Experience buffering?

Plex FAQ Connection issues(Buffering etc)

Buffering are typically caused by peering issues Peering issues can be mitigated by enabling a C...

Support

Plex FAQ

Media locations

Plex FAQ

Content issues(Missing media, playback issues, metadata issues)

Plex FAQ

Connection issues(Buffering etc)

Plex FAQ

Manage page tools

Plex FAQ

The Request Lounge

Plex FAQ

Enabling CDN

Plex FAQ

Setting up your Appbox first time

Plex FAQ

Plex Server/Appbox issues

Plex FAQ

Emby

Verifying if the CDN is working and active

Plex FAQ Enabling CDN

Once the CDN is enabled, you might want to verify if indeed it is in effect. Do this, by downloa...