Plex FAQ
This area contains guides and information for your appbox
Plex Server/Appbox issues
Keep your server running smoothly
In order for your Appbox to always operate fast and smooth, it is important to take some steps to...
My Plex server says an update is available
I have a shared Appbox Head over to your Dashboard - Scroll down and hit "Restart" on your serve...
I think my server is down / Unable to access it on plex.tv
Head over to your Dashboard Is the server showing as online? If not, restart it Does it say "...
I'm curious how subtitles work
Subzero and Bazarr! We run sub-zero/Bazarr to automatically grab subtitles in a large variety of...
I'm curious what transcoding means
Transcoding If you play video via Plex or Emby and reduce the streaming quality to anything lowe...
Indirect/Insecure/unable to connect to your server
Recently, a bug sometimes prevents a plex server from being successfully claimed via the dashboar...
Correcting appbox library after significant library changes
Sometimes, tho very rarely, there might be significant library changes at Tixe, like thousands of...
Media locations
Connection issues(Buffering etc)
Content issues(Missing media, playback issues, metadata issues)
Missing movies or tv shows? Believe you are not receiving updates?
Over time, we expand our storage which results in new storage folders that must be added to your ...
Content showing "Unavailable"
Theres 2 primary reasons for content to be showing as unavailable Content is being replaced(up...
Missing metadata?(Posters, artwork etc)
Missing metadata in plex is normal, sometimes the server will simply fail to grab metadata, somet...
4K movies not working?
Are 4k movies not starting on your server? Spinning circle? Or "Transcoder exited due to an error...
Errors streaming? Transcoder exited due to an error?
Learn how to troubleshoot transcoding errors, and how to obtain enough info for us to help you. ...
Mismatched content
Sometimes, plex will scan a show or a movie incorrectly - The file might be called "Bob" but plex...
Where is Money Heist season 5?
Due to issues caused by netflix buying the show, and metadata sources not agreeing on how to orga...
Setting up your Appbox first time
Enabling CDN
Configure your own "custom" CDN
ARE YOU HAVING PEERING ISSUES, AND YOU WANT THE STABILITY OF USING YOUR OWN CDN? Getting a doma...
Requesting a CDN "Share"
If you feel intimidated by the "custom CDN" setup guide, or just want to see if you can save some...
Verifying if the CDN is working and active
Once the CDN is enabled, you might want to verify if indeed it is in effect. Do this, by downloa...
Enable CDN
Enable one of our official CDN nodes, we recommend Finland/AMS from our list Confirm the CDN...
The Request Lounge
How long does it take for a request to be added?
Movies Movie requests are automatically approved, and will appear within a few hours of being re...
How does the request lounge work?
The per user, limit system When you access the request page, you will notice a top information b...
My request is gone!
Older requests will eventually be removed Don't worry, though! This doesn't mean it's been denie...
My request was "Denied" What are my options?
Theres only ever 1 reason for something to be "Denied" , if we cannot find what you requested, we...
Manage page tools
Dashboard sub-accounts
It is possible to create sub accounts, sub accounts are accounts you can create for your friends ...
The TV Schedule
All customers have access to the TV schedule, the TV Schedule shows the status of previous, and u...
Appbox watch history backup, user invite backup
The dashboard provides the ability to manually, or daily back up the watch history of an appbox. ...